Frequently Asked Questions
What is you current turn-around time?
Our products are made by order. Once your order is placed takes us 1-4 days to craft, pack and ship. Please contact us if you have a urgent request.
Do you offer local pickup?
We are located in Sherwood Park, Alberta. Select “Local Pickup” option at the checkout.
Do you accept returns?
Due to the handmade nature of our items, we do not accept returns. If your order arrives damaged, our you receive a incorrect product please send us an email and we will make it right!
Can I add a new item to an existing order that hasn’t shipped yet?
Yes, you can add one or more items without incurring additional shipping charges. Just select "Local Pickup" option at checkout and add a note with your unshipped order number. That easy!